Privacy Policy

1. About this policy

This Privacy Policy applies to Dent Press ("we," "us," "our") and the website dentrepaircharlotte.com. Dent Press is a paintless dent repair (PDR) business operating in Charlotte, North Carolina. If you have questions about this policy, contact us at 704-713-4663 or via our contact page.

2. Information we collect

When you contact us

When you call, text, email, or fill out a form to request service, we collect what you choose to send us — typically your name, phone number, photos of your vehicle, and details about the damage and your location. We use this information only to provide an estimate, schedule the repair, and communicate with you about it.

Automatically collected

When you visit this website, our hosting provider and analytics tools automatically collect standard log information: your IP address, browser type and version, the pages you view, the date and time of your visit, and the referring website. This information is used in aggregate to understand how the site is used and to improve it.

3. How we use information

We use the information we collect to:

• Respond to your inquiries and provide estimates.
• Schedule and perform paintless dent repair service.
• Send appointment confirmations and follow-up messages.
• Maintain business records, including for tax, warranty, and insurance-claim purposes.
• Measure the performance of advertising campaigns.
• Improve the website and our services.

We do not sell your personal information to third parties.

4. Third-party services we use

This website uses a small number of third-party services to operate. Each has its own privacy policy:

• Google Ads / Google Tag (gtag.js) — measures ad campaign performance, attributes website visits to specific ads, and builds remarketing audiences. Sets first- and third-party cookies. See Google's privacy policy.
• Cloudflare — provides hosting, content delivery, and security. May log IP addresses and request data for performance and security purposes. See Cloudflare's privacy policy.
• Google Fonts — serves the typefaces used on this site. May log IP addresses when fonts are requested. See Google's privacy policy.

5. Cookies and tracking technologies

This site uses cookies and similar technologies, primarily through Google's gtag for advertising measurement. You can disable cookies through your browser settings; doing so will not affect your ability to request a quote or use the site, but may affect how advertising is personalized for you.

You can opt out of personalized Google advertising at adssettings.google.com.

6. How long we keep information

We retain customer service records (including estimate photos, repair notes, and invoices) for as long as is necessary to maintain accurate business records, support warranty claims, and meet legal, tax, or insurance obligations — typically up to seven years. Automatically collected web analytics data is retained according to Google's default settings (currently up to 14 months for ad data).

7. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request that we correct or delete it, or opt out of certain uses. To exercise these rights, contact us at 704-713-4663 or via our contact page. We may need to verify your identity before responding.

California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion of personal information, and not be discriminated against for exercising these rights. We do not sell personal information.

8. Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us and we will delete it.

9. Security

We use reasonable measures to protect the information we hold, including HTTPS encryption for all website traffic and secure handling of customer records. No system is perfectly secure, however, and we cannot guarantee absolute security of information transmitted over the internet.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continuing to use the site after a change indicates acceptance of the updated policy.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact:

Dent Press
2601 S Tryon Street, Charlotte, NC 28203
Phone / text: 704-713-4663
Contact form: dentrepaircharlotte.com/contact